{"id":208,"date":"2017-10-19T07:45:37","date_gmt":"2017-10-19T00:45:37","guid":{"rendered":"http:\/\/www.softlab.tv\/?page_id=208"},"modified":"2023-05-02T17:27:48","modified_gmt":"2023-05-02T10:27:48","slug":"reglament","status":"publish","type":"page","link":"https:\/\/www.softlab.tv\/zh\/support\/reglament\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\n

Contacts and work instructions<\/mark><\/h2>\n\n\n\n

Contacts<\/mark><\/h3>\n\n\n\n
\n
\n

Products for complex broadcast automation and sport events:<\/mark>
FORWARD \u0422\u0422, FORWARD \u0422\u0410, FORWARD \u0422M, FORWARD \u0422P, FORWARD GOALKEEPER, FORWARD REFEREE, FORWARD OFFICE, FORWARD INGEST<\/p>\n\n\n\n

\"\"  E-mail: forward@softlab.tv<\/a>
\"\"  Phone\/fax: +7 (383) 363-04-62 (MSK+4, UTC+7)<\/p>\n<\/div>\n\n\n\n

\n

Products for virtual studios, distant education and presentations (interactive work with virtual and alternate reality):<\/mark>
Focus, AllMix, LeMix, VRPresenter<\/p>\n\n\n\n

\"\"  E-mail: vrset@softlab.tv<\/a>
\"\" Phone: +7 913 013 9779 (MSK+4, UTC+7)<\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n

WORK INSTRUCTIONS<\/mark><\/h3>\n\n\n\n

Note:<\/h4>

\u2013 technical support is performed without any additional payment during the whole period of product use;\u2013 our office is located in Novosibirsk<\/a>, our time zone is MSK+4 (UTC+7). Please, consider a possible time difference if you are in another zone.<\/p><\/div>\n\n\n\n

    \n
  1. The Technical support department provides all users of SoftLab-NSK products with\u00ad a necessary support. It doesn\u2019t depend on where, when and from whom the products were purchased.<\/li>\n\n\n\n
  2. The Technical support department works from Monday to Friday, from 9 AM to 6 PM except some public holidays.
    Note that our office is located in Novosibirsk (MSK+4, UTC+7). Please, consider a possible time difference if you are in another zone when appealing.<\/li>\n\n\n\n
  3. You should try to find necessary information out at company site first before appealing to the Support: notes in the FAQ<\/a>, program guides for software products<\/a> or forum sections. You may find your answer here.<\/li>\n\n\n\n
  4. How to appeal to the Support:\n